Say what you're doing first, then explain what moves later and why.
Authentic conversations so far...
This is an archive of the email messages I sent to my daily mailing list since March 12th, 2024. Enjoy!
Unknown scope still needs a date
Yesterday
A target date is risky only when teams treat it like a promise instead of a tool for making tradeoffs.
Stop running awareness campaigns
Jul 15th, 2026
Accessibility work needs outcomes, dates, scope and demos. Awareness does not replace delivery.
You're not Napoleon
Jul 14th, 2026
Why accessibility work gets damaged when teams call it minor.
Accessibility needs judgment, not just answers
Jul 13th, 2026
AI can help teams learn accessibility faster, but it becomes risky when nobody knows enough to question its answers.
Access Denied #106: Stop rushing the process
Jul 12th, 2026
In Issue 105 of Access Denied, Gary discovers one more step before fixing accessibility.
What's not on the roadmap
Jul 11th, 2026
Your backlog is full of new features but empty of accessibility fixes.
How AI can help with accessibility
Jul 10th, 2026
AI should not give accessibility a single score. It should help teams find risk, sort issues and decide what needs human review.
What the scores hide
Jul 9th, 2026
A single accessibility score feels useful, but it can hide the failures that block real people.
AI fixes must actually work
Jul 8th, 2026
AI accessibility audits are useful only when their suggested fixes work in the product, for real users.
What makes an AI audit useful
Jul 7th, 2026
AI can help with accessibility audits, but issue counts are weak metrics.
Forget clever
Jul 6th, 2026
AI can help make product language clearer today, starting with error messages, forms and legal copy.
Access Denied #105: Bringing down the energy
Jul 5th, 2026
In Issue 105 of Access Denied, Gary uses AI to write about inclusion instead of fixing accessibility issues.
Boring ships
Jul 4th, 2026
Accessibility needs boring, repeatable help. AI craves applause.
AI is not your teammate
Jul 3rd, 2026
AI can help with accessibility work, but it cannot own decisions, judgment or user impact.
The tool is not the work
Jul 2nd, 2026
AI can find some accessibility issues, but it cannot replace human judgment, testing or disabled users.
AI won't fix accessibility
Jul 1st, 2026
Fixing accessibility has always been slow and expensive. AI is changing that equation, but only if someone decides to prioritise it.
Letter to my son
Jun 30th, 2026
Happy birthday to my son. One year old today!
We have AI and we're using it to sound important
Jun 29th, 2026
Every company is doing something with AI, but most can't tell you what.
Access Denied #104: The innovation team
Jun 28th, 2026
In Issue 104 of Access Denied, Gary thinks innovation needs more budget than accessibility.
Organisations fund stories, not problems
Jun 27th, 2026
Organisations fund stories, not problems and some work will never have a good enough story.
Nobody ships inaccessible products on purpose
Jun 26th, 2026
Accessibility debt doesn't come from nowhere.
Innovation and risk
Jun 25th, 2026
Many business conversations sound like innovation, but they are really about risk.
Saying no
Jun 24th, 2026
How to refuse accessibility work that delays the user fix without sounding like you are dismissing it.
Cut the scope
Jun 23rd, 2026
Smaller scope helps you protect the user outcome and ship useful fixes faster.
Accessibility needs an end
Jun 22nd, 2026
Accessibility work gets sharper when you define the outcome, target date and what stays out of scope.
Access Denied #103: Check back in a month
Jun 21st, 2026
In Issue 103, Gary insists the backlog is the best way to fix accessibility.
Screw the backlog: User journeys
Jun 20th, 2026
Most accessibility approaches fix issues. Journey ownership fixes experiences.
Screw the backlog: Disability sprints
Jun 19th, 2026
Disability-led sprints are built on what users experience rather than what you think matters.
Screw the backlog: Fix or schedule
Jun 18th, 2026
When you find an accessibility issue, you either fix it now or give it a real date.
Ready to subscribe?
I send out short emails like these every day to help you gain a fresh perspective on accessibility and understand it without the jargon, so you can build more robust products that everyone can use, including people with disabilities.