New information helps teams decide what needs to change and what can stay.
Daily emails so far...
This is an archive of the short emails I've sent since March 12th, 2024 about accessibility rework, product quality and the messy bits of delivery. Enjoy!
The handover isn't the end
Yesterday
A good handover makes it easy to revisit earlier decisions without putting everyone in every meeting.
Access Denied #115: Tab pain
Sep 13th, 2026
In Issue 115 of Access Denied, Gary fixes the calendar but not the experience.
When polished designs hide uncertainty
Sep 12th, 2026
Polished designs can hide unanswered questions. Making those questions visible helps teams plan the work before development starts.
Fixing the code isn't enough
Sep 11th, 2026
An accessible component helps, but teams also need to check whether people can complete the task without unnecessary effort.
That's an implementation detail
Sep 10th, 2026
Technical choices belong with the people doing the work. Choices that change who can use a feature need a wider conversation.
Accessibility begins before development
Sep 9th, 2026
Accessibility issues found late often start with earlier product decisions.
Even shared responsibility needs specifics
Sep 8th, 2026
Accessibility can belong to the whole team, but each decision still needs someone responsible for moving it forward.
Someone usually catches it
Sep 7th, 2026
When accessibility depends on one person speaking up, product quality changes with every team and every release.
Access Denied #114: Better defaults
Sep 6th, 2026
In Issue 114 of Access Denied, Gary thinks opening tickets for accessibility is a good default.
You need better defaults
Sep 5th, 2026
Teams make more consistent accessibility decisions when clear expectations and useful defaults are already part of their work.
Look beyond the latest bug
Sep 4th, 2026
When accessibility problems keep returning, the pattern can tell product leaders where teams need better support.
Fix the process, not just the bug
Sep 3rd, 2026
When an accessibility issue appears, find the earliest moment the team could have caught it without adding another approval step.
The expert can slow the team down
Sep 2nd, 2026
Accessibility support should help teams make better decisions themselves, without waiting for an expert to approve every detail.
Help teams decide without you
Sep 1st, 2026
Teams need clear expectations, useful defaults and support when choices get difficult.
How to push back after listening
Aug 31st, 2026
Listening helps me understand a decision.
Access Denied #113: Somebody to blame
Aug 30th, 2026
In Issue 113 of Access Denied, Gary first needs someone to blame before accessibility can be fixed.
Can you walk me through it?
Aug 29th, 2026
How I ask teams about inaccessible work without turning the conversation into blaming.
First understand and then push back
Aug 28th, 2026
Understanding why a team made an inaccessible decision helps me challenge it in a way that leads to better work.
How I work with product teams
Aug 27th, 2026
Why I try to understand a team's decisions before offering accessibility advice, even when I think I know the answer.
Three questions that expose rework
Aug 26th, 2026
Three questions that reveal where accessibility rework enters your product process.
Too early to define done
Aug 25th, 2026
You can define done too early and not reduce any rework.
Too late to define done
Aug 24th, 2026
How missing done definitions turn into release debate and accessibility rework.
Access Denied #112: Success charts
Aug 23rd, 2026
In Issue 112 of Access Denied, Gary thinks fixing the same issue all the time signals success.
How to know when accessibility will cause rework
Aug 22nd, 2026
A short list of product metrics that can warn accessibility is becoming delivery risk.
Delivery risk is still human
Aug 21st, 2026
Accessibility can be both human impact and delivery risk.
When fixes don't stick
Aug 20th, 2026
Some fixes need to live in patterns, not tickets.
When shortcuts become normal
Aug 19th, 2026
Accessibility debt often starts as small exceptions, unclear decisions and repeated fixes you learn to tolerate.
What finished means
Aug 18th, 2026
Why finished needs a shared meaning before work can move forward.
Mea culpa
Aug 17th, 2026
Silly mistake in Kit prevented any emails from sending.
Want the next email?
I send one short email every day for product leaders who want to kill accessibility rework before it slows delivery. Expect accessibility debt, better metrics, clearer ownership, product quality and decisions teams can use.