Use the arrow keys to navigate between menu items.

Don't hide behind the fine print

1 minute read

You might think you've planned, designed, coded and tested for everything.

That's unlikely.

It's only a matter of time until you get feedback or complaints that your product doesn't work with a specific assistive technology. And what you do next determines who you are.

You can investigate and figure out what's wrong, what's not working, dedicate time and resources to fixing your product for this one obscure assistive technology.

Or you can resort to marketing speak and say "we've tested and guarantee our product to work with your operating system's assistive technology." You imply anything else is out of scope.

The first implies perhaps a lot of work for seemingly little value. The second is a cop-out.

Why?

Because now you know something doesn't meet the requirements and you're aware you're excluding users. Your users. People who want to use your product.

But you don't care because you don't bother to fix it. You hide behind the fine print.

Not caring is unacceptable. Don't hide behind the fine print.

Did you enjoy this bite-sized message?

I send out short emails like this every day to help you gain a fresh perspective on accessibility and understand it without the jargon, so you can build more robust products that everyone can use, including people with disabilities.

You can unsubscribe in one click and I will never share your email address.