Running remote accessibility workshops should be simple. But tech problems often shut people out.
Slow internet, outdated devices and confusing tools can make participation harder than it needs to be. These barriers aren't deal breakers if you're ready to make a few practical tweaks.
The three biggest hurdles for effective remote workshops are:
- Internet & device inequality. Not everyone has fast, reliable Wi-Fi. Participants may struggle with frozen video, lagging audio or sudden dropouts. I live in what's considered a good part of Europe and I still get sporadic internet outages. I then have to rely on mobile data and some of the tools available today are quite resource-heavy.
- Inaccessible tools. Some platforms claim to be accessible but still fail disabled users. I'm thinking of difficulties in Zoom with keyboard navigation or lack of audio-captions.
- Steep learning curve. Not everyone is comfortable with new tech. Throwing people into a workshop with unfamiliar tools can leave them frustrated and disengaged.
These really seem like showstoppers. But I've survived for years running workshops like this.
Here's what worked for me.
Before the workshop
I usually run a tech-check via a 10-15 minute test session before the workshop and troubleshoot connection, microphone setup and screen reader issues. Also, for anyone who wants it, I offer a run-through of the workshop tools via a prerecorded session and a live follow-up for any questions. This way, when the time comes, everyone is setup and more or less familiar with how each tool works.
If I know someone will have internet issues, I will share the materials in advance for them to download. One less thing to worry about during the workshop.
During the workshop
It works well if you can afford to have a person on the call whose only job is to troubleshoot technical issues for the participants. It frees you up from stopping mid-exercise to fix something and gives you peace of mind that everyone is comfortable with the tools.
Workshops are meant to be video-based. But some people prefer typing in chat over speaking. That's okay. I am usually there to read aloud these comments and make sure their input isn't overlooked.
Honestly, there's not a lot to it. Just be kind, patient and keep things simple.
I'll share with you the best advice I ever received when I was getting training in running workshops.
Plan for the worst, hope for okay.
I like to have a backup communication channel (like email or WhatsApp) in case the main platform (Zoom) fails. And just in case, I record the session and share it afterwards so no one misses out.
The thing is, tech shouldn't decide who gets to participate. If you test these tools in advance and keep things simple, you can make your remote workshops more accessible.
Sometimes though, no matter how accessible they are, it's the tools that get in our way. Not being in the same room with everyone else will make you miss body language and facial expressions. These communication barriers can make discussions harder.
We'll see how we can tackle next time.