Over the past seven weeks, I've written about intangible accessibility metrics. I dug into a few areas internal to an organisation, from how they share knowledge, come up with new ideas to how they show they actually give a damn about people's needs. These are patterns you can spot if you're working inside the organisation. Even better, the staff themselves can make things better without waiting for some outside expert to come in and tell them what to do.
I want to quickly recap all the seven metrics we discussed so far:
- Cultural safety
- Accessibility advocacy
- Knowledge sharing
- Team trust
- Cross-functional collaboration
- Technical agility
- Collective emotional intelligence
All these metrics are hard to measure. You can't really put a number on this stuff. It's all a bit fuzzy and it all depends on who you ask. Maybe that's actually okay. Even if these things are hard to measure precisely, they tell us a ton about whether an organisation really means it when they say they care about accessibility.
If you have any questions on any of these, hit reply and ask away! I'd be happy to answer!