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Authentic conversations so far...

This is an archive of the email messages I sent to my daily mailing list since March 12th, 2024. Enjoy!

The hardest part in web accessibility isn't knowing what to do. It's doing it every day, even when you don't feel like it.

Do better

Without a follow through, there's no point in calling yourself inclusive while excluding disabled customers.

Change happens slowly, two steps forward, one step back. But accessibility has come a long way since just a few years ago.

More time

You don't need more time. You need more focus. Work will just expand to fill up your time.

KPI: Cultural safety

Cultural safety is about creating an environment where everyone feels empowered to speak up without fear of retribution or marginalisation.

Who gets to decide

Who gets to decide if your website is accessible? It's not you. It's the people using it.

The circle

Every decision you've made so far in terms of planning, design, code, user research and deployment includes some people and excludes others.

You don't have to know everything in web accessibility. Instead adopt a let's figure this out mentality.

Act as if

Food safety isn't about passing inspections. And accessibility isn't about passing audits.

Simple and easy

We want accessibility to be easy and that's what makes it complicated.

If you want to master something, spend the time and go deep into that one area at the expense of all others.

Small actions beat master plans. But a systemic change in your organisation will survive and spread across teams and people.

In web accessibility, we want the outcome, but what we need is the journey.

Technical decisions

Most decisions in web accessibility are not technical decisions. They are people decisions.

If you've launched a product and it's not accessible, it's okay. You can only move forward and work through it starting now.

Who does the work

Whatever everyone says, most of the work is on designers and developers.

Ready to subscribe?

I send out short emails like these every day to help you gain a fresh perspective on accessibility and understand it without the jargon, so you can build more robust products that everyone can use, including people with disabilities.

You can unsubscribe in one click and I will never share your email address.