Accessibility fixes sit in a backlog because nobody's attached a number to them that anyone recognises.
Authentic conversations so far...
This is an archive of the email messages I sent to my daily mailing list since March 12th, 2024. Enjoy!
Change what gets measured
Yesterday
Accessibility audits measure compliance, not experience.
The most difficult change is structural
May 12th, 2026
Fixing accessibility issues one by one is slow, expensive and never quite done.
Accessibility is a values problem
May 11th, 2026
Accessibility keeps getting the leftover hours.
Access Denied #97: Universal experience initiative
May 10th, 2026
In Issue 97 of Access Denied, Gary changes the accessibility project name because it tests better.
Make not caring feel weird
May 9th, 2026
Accessibility fails because nobody with budget approval wants it badly enough.
Accessibility statement: Wrap-up
May 8th, 2026
What do to and what not to do in accessibility statements
Accessibility statement: Technical terms
May 7th, 2026
Don't strip out every technical word in your accessibility statement.
Accessibility statement: Fully accessible
May 6th, 2026
You can't claim your site is fully accessible on the accessibility statement.
Accessibility statement: Known issues
May 5th, 2026
How do you explain the known accessibility issues in an accessibility statement?
Accessibility statement: The contact email
May 4th, 2026
What do you do when someone reaches out on the email from the accessibility statement?
Access Denied #96: You wouldn't know Dave
May 3rd, 2026
In Issue 96 of Access Denied, Gary blames someone else for the non-existent email address on the accessibility statement.
Accessibility statement: How often to update it
May 2nd, 2026
How much and how often is your website changing should tell you how often to update the accessibility statement.
Accessibility statement: How to write one
May 1st, 2026
How do you write an accessibility statement so that people actually read it
Accessibility statement: Is it legally required?
Apr 30th, 2026
Is an accessibility statement required by law?
Accessibility statement: What is it?
Apr 29th, 2026
What is an accessibility statement and who is it for?
Accessibility statement 101
Apr 28th, 2026
Common questions about accessibility statements.
What happened to the missing planes?
Apr 27th, 2026
Most accessibility problems are invisible until you go looking.
Access Denied #95: The ones who finished
Apr 26th, 2026
in Issue 95 of Access Denied, Gary only thinks of the people who completed the checkout.
The missing bullet holes
Apr 25th, 2026
The absence of complaints isn't proof that everything's fine.
Put that hammer down
Apr 24th, 2026
aria-label is not a one-size-fixes-all accessibility solution.
Who owes what to whom
Apr 23rd, 2026
Your users don't owe you anything.
Fixing ignorance
Apr 22nd, 2026
I'm not here to fix your ignorance about web accessibility.
Who's the hero?
Apr 21st, 2026
I pitched accessibility like I was the expert saving the day and all it did was put people on the defensive.
When excuses take longer than the fixes
Apr 20th, 2026
The mental overhead of not fixing accessibility usually outweighs the fixes themselves.
Access Denied #94: We're monitoring it
Apr 19th, 2026
In Issue 94 of Access Denied, Gary thinks accessibility will improve if you just monitor it.
One ticket, then another
Apr 18th, 2026
You don't need to fix your entire accessibility backlog, you just need one win.
Measurement is a design decision
Apr 17th, 2026
The accessibility metric you track is a statement about what you think accessibility is.
The score isn't the game
Apr 16th, 2026
An accessibility score feels like progress. It isn't.
How to quickly measure impact
Apr 15th, 2026
Simple questions to help you decide what accessibility issues to fix and when.
Ready to subscribe?
I send out short emails like these every day to help you gain a fresh perspective on accessibility and understand it without the jargon, so you can build more robust products that everyone can use, including people with disabilities.