Authentic conversations so far...

This is an archive of the email messages I sent to my daily mailing list since March 12th, 2024. Enjoy!

Cultural safety is about creating an environment where everyone feels empowered to speak up without fear of retribution or marginalisation.

Who gets to decide if your website is accessible? It's not you. It's the people using it.

Every decision you've made so far in terms of planning, design, code, user research and deployment includes some people and excludes others.

You don't have to know everything in web accessibility. Instead adopt a let's figure this out mentality.

Food safety isn't about passing inspections. And accessibility isn't about passing audits.

We want accessibility to be easy and that's what makes it complicated.

If you want to master something, spend the time and go deep into that one area at the expense of all others.

Small actions beat master plans. But a systemic change in your organisation will survive and spread across teams and people.

In web accessibility, we want the outcome, but what we need is the journey.

Most decisions in web accessibility are not technical decisions. They are people decisions.

If you've launched a product and it's not accessible, it's okay. You can only move forward and work through it starting now.

Whatever everyone says, most of the work is on designers and developers.

If you track the designer-developer handoff, you can ensure that accessibility intentions from design carry through to implementation.

Constructive discomfort is the only way to make room for everyone. We need to look for it whenever we can.

Shift your thinking from seeing accessibility as a barrier to seeing it as a challenge that pushes you to be more creative.

Measuring keyboard navigation as an accessibility KPI is crucial for ensuring that all users can fully interact with your website.

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I send out short emails like these every day to help you gain a fresh perspective on accessibility and understand it without the jargon, so you can build more robust products that everyone can use, including people with disabilities.

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